Cock o' the North


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About Us The Cock o' the North Liqueur Co. Ltd are completely dedicated to your total satisfaction. If you have any suggestions, comments or complaints please email us or write to Customer Services at our address below. We endeavour to respond to all complaints within 5 working days.

Our Contact details:

The Cock o' the North Liqueur Co. Ltd
Aboyne Castle Aboyne
Aberdeenshire
Scotland
AB34 5JP
United Kingdom

Telephone: 01339 887778
Fax: 01339 886100
Email: info@cockothenorth.com
Vat No: 717 0995 16
Making A Purchase Here at our shop, you can browse and purchase delicious Cock o' the North Whisky Liqueur products at your leisure. We ship all over the world and also offer a gift service. For your reassurance, we use the latest Secure Socket Layers (SSL) technology to provide you with secure online ordering.

Making a purchase could not be easier. Just browse our Shop, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on the "Checkout" button at the top of the page. You will then be asked for a few details that we need to be able to satisfy the order.

OTHER ORDERING OPTIONS

Telephone Orders - If you prefer, you can telephone us on (01339) 887778 (International: +44 1339 887778) between 0900 and 1700 hours (UK Time) with your payment details (UK calls are charged at standard rate).

Mail Order - Order by post by sending cheques or postal orders, made payable to COTN Co. Ltd.

We accept payment by cheque (payable to 'COTN Company Ltd) or by Credit / Debit card, we accept VISA / MASTERCARD / SWITCH / DELTA / SOLO. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.

RETENTION OF TITLE

You own the items once we have received payment in full. Until then the ownership of the items ordered remains with us.
Shipping And Handling When you place your order online, the postage and packing costs will automatically calculated, based on the total value of your order and depending on your location, will fall into one of the below categories:

Total postage and packing costs will depend on value of goods ordered, as per below:

Mainland UK:
Goods Value up to £16.00 = £3.50
Goods Value £16.00 - £27.00 = £5.00
Goods Value £27.00 - £50.00 = £11.80
Goods Value £50.00 - £210.00 = £13.96
Goods Value £250.00 £18.50
Goods over £250.00 + Please contact us for price.

UK Highlands & Islands & Northern Ireland
Goods Value up to £16.00 = £3.50
Goods Value £16.00 - £27.00 = £5.00
Goods Value £27.00 - £50.00 = £11.80
Goods Value £50.00 - £100.00 = £37.80
Goods Value £100.00 - £200.00 = £47.80
Goods Value £200.00 + Please contact us for price.

UK Channel Islands:
Goods Value up to £16.00 = £3.50
Goods Value £16.00 - £27.00 = £5.00
Goods Value £27.00 - £50.00 = £11.80
Goods Value £50.00 - £210.00 = £20.00
Goods Value £210.00 - £250.00 = £27.80
Goods Value £250.00 + Please contact us for price.

Europe: Can no longer post to Europe because of Changes in Royal Mail Rules regarding prohibited and restricted items which includes Alcohol. Please see Royal Mail Web site for more information.

Goods Value up to £15.00 = £6.50
Goods Value £15.00 - £25.00 = £14.80
Goods Value £25.00 - £45.00 = £32.90
Goods Value £45.00 - £100.00 = £50.90
Goods Value £100.00 - £200.00 = £80.00
Goods Value £200.00 + Please contact us for price.

USA/Canada/Rest of the World
We apologise that we are no longer able to fulfil any orders to USA & Canada / Rest of the World - UK orders only.
This is due to changes in Royal Mail Rules regarding prohibited and restricted items which includes Alcohol. Please see Royal Mail Web site for more information.
Delivery Schedule UK Mainland - Please allow 7 working days. All orders placed with an order value of £45.00 + will be delivered within 2 working days by courier. Please note this service does not include Saturday delivery - if you require this please contact us as there will be an additional charge.

UK Highlands & Islands/Channel Islands - Please allow 7 working days.

Europe - Please allow 7 working days.

We apologise that we are no longer able to fulfil any orders to USA & Canada / Rest of the World - UK orders only.

LEGAL NOTICE:

It is illegal for anyone under the age of 18 years to purchase alcoholic beverages in the UK. By placing an order with us you are confirming that you are at least 18 years old. Orders are not accepted from persons under the age of 18 years old.

PRIVATE CONSUMPTION / GIFT:

All purchasers must be for private consumption. Deliveries may be made to an address other than that of the purchaser where the order is for a gift.
Back Orders For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

International Customers - Local Taxes & Duties
You are responsible for any local taxes and duties if applicable. You may wish to check with your local Customs & Excise office prior to ordering.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are NOT held in clear text on any web site.
Reaching Us If you need to reach us our contact details are as follows:

The Cock o' the North Liqueur Co. Ltd
Aboyne Castle Aboyne
Aberdeenshire
Scotland
AB34 5JP
United Kingdom
Phone: 01339 887778
Fax: 01339 886100
Email: info@cockothenorth.com
Vat No: 717 0995 16
Privacy Policy We are committed to protecting your policy.

The Cock o' the North Liqueur Co. Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
This information is used only for order processing and for marketing our company to you.

If you would prefer not to receive any marketing information from us send us an email, title it 'Unsubscribe' and we will remove all your details from our system.

Should you wish to contact us regarding our Privacy Policy, please contact our Customer Services Department, by email or by telephone: 01339 887778 (during office hours between 0900 and 1700 UK Time).
Returns Policy DAMAGED GOODS - We carefully check all orders, prior to despatch. However, unfortunately items can sometimes get lost or damaged in transit due to factors beyond our control. If your goods arrive damaged in any way, please contact us within 7 days of receipt for either a full refund or to request a replacement item. For all damaged/faulty goods, postage costs will be paid by Cock o' the North.

We would strongly advise on receipt of delivery, to check items are undamaged prior to signing for them and if damaged, mark this on the delivery note. If you are unable to do this, make sure you sign for it as 'Goods not yet inspected'.

UNWANTED GOODS - You are entitled to a cooling-off period of 7 working days beginning on the day after the day you received your goods. if you wish to cancel your order for any reason, please contact us (Tel: +44(0) 1339 887778 or Email Us) within the 7 working day period. You will responsible for returning the items (including the cost of postage). A refund will be made within 30 days from the cancellation date. If payment was made by credit/debit card, the refund will be made to the original purchasing card. The item must be returned in good condition, in original packaging (if possible).
This does not affect your statutory rights.

TRADEMARK PROTECTION:

Cock o' the North is a trademark of The Marquis of Huntly in the UK and elsewhere. Unauthorised use of the trademark is prohibited, as is the reproduction of our logo and any material contained in this website without our prior written permission.


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